Delete Account
Request deletion of your Delivery Pro account and associated data.
Delivery Pro Route Systems allows account holders to request deletion of their Delivery Pro account and associated personal data.
Delete your account inside the app
- Open Delivery Pro and sign in.
- Open Settings.
- Select Delete Account.
- Review the warning and confirm the final deletion request.
If you cannot access the app, use the web request method below.
Request deletion from the web
Email [email protected] from the email address registered to your Delivery Pro account. Use the subject line Delivery Pro Account Deletion Request and include:
- your registered account email;
- your name or company name, if applicable; and
- a clear statement that you want the account and associated data deleted.
We may ask for reasonable verification to protect the account from unauthorised deletion. We will not ask for your password.
Data that will be deleted
After the request is verified, deletion may include:
- account profile, login and role information;
- company and driver records associated with the account;
- routes, stops, customer and delivery information;
- delivery results, notes, GPS records, signatures and proof-of-delivery photographs;
- settings, synchronisation records and related account data; and
- support records that are not required for legal, security or dispute purposes.
Data that may be retained
Some limited information may be retained where reasonably necessary for legal obligations, fraud prevention, security, billing reconciliation, dispute resolution or enforcement of agreements. Backup copies may remain for a limited period before being overwritten or securely removed.
App-store purchase and subscription records are controlled by Google Play or Apple and may remain in your store account under the relevant store's policies. Deleting a Delivery Pro account does not automatically cancel an app-store subscription; cancel it separately through the relevant store.
Company accounts and driver accounts
A company owner may remove a driver from the company workspace. A driver may also request deletion of their own Delivery Pro account. Delivery records controlled by a company may need to be retained by that company where required for operational or legal reasons.
Processing time
Verified requests are normally processed within 30 days. We will contact you if additional verification or information is required.
Contact
For questions about account deletion or privacy, contact [email protected].
Last updated: 1 August 2026.